If requested, can Registry Services move the deactivation date for a domain name forward to thus prevent deactivation? - Knowledgebase / Routines / Renewal of domains - Support Portal | Registry Services

If requested, can Registry Services move the deactivation date for a domain name forward to thus prevent deactivation?

Updated 6 Apr, 2020

No, the registrar is responsible for renewing the domains that the registrar manages and receives payment for, and subsequently performing the registration service via EPP. If you as the registrar have failed to do so on time, it is a matter between you and the customer.  Registry Services does not provide assistance to registrars in these situations because we believe that this could steer the market in an improper manner.