Web-based training that includes:
- The Internet and its various organizations and basic technology.
- Laws and legal issues ; the Swedish Top-level Domains Acts (2006:24), the Electronic Commerce Act (2002:562) , GDPR and the Data Protection Act, the Distance Contract Act (2005:59) , Consumer rights, dispute resolutions, and more .
- The Registrar Agreement, Customer service function, expected service levels, processing times, et cetera.
- Administrative procedures for new registration, change of registrar (transfer), change of holders, updates, blocked/reserved domains, deregistration, and so forth.
Study material including FAQ for Registrars, and a Glossary for Industry terms can be found here at the Registrars' website under Downloads, https://support.registry.se/en/downloads/studiematerial-study-material