What does the self-study material encompass? - Knowledgebase / Become registrar - Support Portal | Registry Services

What does the self-study material encompass?

Updated 9 May, 2020

The study material for registrars’ staff, as well as more information, is presented under Guides, https://support.registry.se/en-US/guides/sjalvstudiematerial

The web-based training covers

  • The Internet and its various organizations and basic technology. 

  • Laws and legal issues; the Swedish  Top-level Domains Acts (2006:24), the Electronic Commerce Act (2002:562) , GDPR and the Data Protection Act, the Distance Contract Act (2005:59) , Consumer rights, dispute resolutions, and more .

  • The Registrar Agreement, Customer service function, expected service levels, processing times, et cetera. 

  • Administrative procedures for new registration, change of registrar (transfer), change of holders, updates, blocked/reserved domains, deregistration, and so forth.