Web-based training that includes:
• The Internet and its various organizations, basic technology.
• Laws. The Swedish Distance Sales and Door-to-Door Sales Act, the Personal Data Act and the National Top-Level Domains for Sweden on the Internet Act
• The registrar agreement, Customer service function, expected service levels, processing times.
• Administrative procedures for new registration, change of registrar (transfer), change of holder, updates, blocked/reserved domains, deregistration and so forth.
Parts of the study material can be found under "Downloads":