As registrars, are we obligated to ensure that the customer has actually changed registrar? - Knowledgebase / Routines / Registrar Transfer - Support Portal | Registry Services

As registrars, are we obligated to ensure that the customer has actually changed registrar?

Updated 5 Apr, 2020

You must facilitate the change of registrar as much as possible for the customer, but you are not obligated to ensure that this has happened as the current registrar. The new registrar must confirm that the change has been completed.