Contact:info returns "Contact not found" but contact is associated with a domain, why is that? - Knowledgebase / Tech - Support Portal | Registry Services

Contact:info returns "Contact not found" but contact is associated with a domain, why is that?

Updated 1 Apr, 2020

This error can be due to several things:

  • The specified ROID is incorrect
  • The authorization code is incorrect
  • The contact you want more information about is not the registrant of the domain name.

More information can be found in the the section Contact Rules and Policies of the EPP documentation which is available here on the registrars' website under Downloads.